Call 407-562-0333 for a return authorization number within 15 days of receipt. Or you can log in to your account online, look at the order status and you can process your return.
No returns will be authorized without a return authorization number.
PLEASE NOTE: NO returns will be authorized after 45 days from invoice date. All music must be in clean, saleable condition (no stamps or hole punches) unless defective. CDs are non-returnable if opened (except for defectives). Preveiw Packs and Orchestrations are non-returnable (except defectives and mis-shipments). There will be a 20% restocking fee charged on all returns that are not defective, mis-shipped or on approval. Credit for return postage will only be given on defective items or mis-shipments.
Secured Shopping at www.kempke.com
You can shop at www.kempke.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).